Privacy Policy - Mercy Property Care

Effective Date: 26 February 2025
Last Updated: 26 February 2025

1. Introduction

Welcome to Mercy Property Care (https://mercypropertycare.com.au/). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect different types of personal information to provide and improve our services. This includes:

2.1 Personal Information

Name
Email address
Phone number
Address
Any other details you voluntarily provide when filling out forms or contacting us.

2.2 Non-Personal Information

IP address
Browser type and version
Device information
Pages visited on our website
Time spent on the website
Cookies and tracking technologies

3. How We Collect Your Information

We collect information through the following means:

Directly from you: When you fill out a contact form, request a quote, or communicate with us.
Automatically: Through cookies and website analytics tools.
Third-party services: Such as payment processors, marketing platforms, and analytics providers.

4. How We Use Your Information

We use your information for the following purposes:

To provide and manage our property care services.
To communicate with you regarding your inquiries, appointments, or service updates.
To process payments and transactions securely.
To improve our website and services.
To comply with legal obligations.
To send promotional emails (only with your consent).

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Service providers and contractors: For operational and technical support.
Legal authorities: If required by law or to protect our legal rights.
Third-party analytics providers: To enhance website performance.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience. You can manage or disable cookies through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

Access and Update: You can request access to your personal data and update any incorrect information.
Opt-out of marketing communications: You can unsubscribe from promotional emails at any time.
Delete Your Data: You can request the deletion of your personal data where legally permitted.